Ovaten
Terms of use
Last updated: 13 November 2026
These terms are the agreement between Ovaten, Accra, Ghana, and each shop that uses the Ovaten app. By setting up a shop or using Ovaten, the shop accepts them. We’ve kept them short and in plain words; if anything is unclear, contact support.
1. What Ovaten is
Ovaten is an app for recording a shop’s sales, stock, workers and money, on phones, tablets and computers, with or without internet. Features depend on the shop’s type and plan, as shown on our pricing and in the app under My Ovaten plan.
2. The shop’s account
- The shop admin decides who works in the shop’s app and what each worker may do, and is responsible for the shop’s account.
- Everyone keeps their own passcode private. If you think someone else knows a passcode or used an account, reset it and tell us straight away.
3. The 14-day free trial
Every new shop gets 14 days free, with the features of its plan. Nothing is paid during the trial. When it ends, the plan’s monthly price and the one-time setup fee apply. If the shop doesn’t continue, it pays nothing.
4. Prices and payment
- Plans are paid monthly, by MoMo, at the price shown in My Ovaten plan. Extra workers, warehouses or Snaps are added to the monthly price.
- The one-time setup fee is paid once, when the free trial ends.
- If we change our prices, we tell shop admins in the app at least 30 days before.
- If a payment is late we remind the shop. If it stays unpaid, we may pause the shop’s app until it is paid. A paused shop’s information is kept, not deleted.
5. The shop’s information
- The shop’s records belong to the shop. The shop admin can take everything out at any time, with the Excel export and the backup.
- The shop is responsible for having the right to record its customers’ and workers’ details and for using them lawfully. Our privacy policy explains how we handle them.
6. Fair use
Don’t use Ovaten for anything illegal, such as selling stolen or banned goods; don’t try to get into another shop’s information, overload the service or get around its limits; and don’t copy, resell or rent out the app.
7. Availability and features
- We work to keep Ovaten running and it keeps recording sales without internet, but we can’t promise it will never be interrupted. Keep a backup of important records.
- Features that read photos or answer questions, such as Snap, can make mistakes: check what they fill in before saving.
- We improve Ovaten often. Features may change, and when something important changes we tell shop admins in the app.
8. Responsibility
Ovaten is a tool to help run a shop: the shop stays responsible for its money, stock, prices, taxes and decisions. As far as the law allows, Ovaten is not responsible for indirect losses, such as lost profit, and our total responsibility for any problem is limited to what the shop paid us in the 3 months before it happened.
9. Ending
- A shop can stop using Ovaten at any time by telling us. The month already paid is not refunded.
- We may pause or close a shop that breaks these terms, after warning it when we can.
- After a shop stops, it can ask us to delete its information, as explained in the privacy policy.
10. Changes to these terms
When we change these terms we update this page and its date, and tell shop admins in the app about important changes. Continuing to use Ovaten after a change means accepting it.
11. Law
These terms are governed by the laws of Ghana.