Ovaten

Privacy policy

Last updated: 13 November 2026

Ovaten makes the Ovaten app, which shops in Ghana use to record their sales, stock and workers, and the website ovaten.com. This page explains, in plain words, what information we hold, why we hold it, who else handles it, how long we keep it and what you can ask us to do. If anything is unclear, contact support.

1. Who is responsible

• Ovaten, Accra, Ghana, is responsible for the shop accounts, the app, the website and the information described below.
• Each shop is responsible for the information it chooses to record about its own customers (for example a customer’s name, phone number or what they owe). We store that information for the shop and use it only to run Ovaten for that shop.

2. What we hold

• Shop details: the shop’s name, shop code, area, address, phone number, logo, shop type, plan and the payments made to Ovaten.
• People who use a shop’s app: the shop admin’s and each worker’s name, job title and phone number, and any extra details the shop admin adds (emergency contact, start date, pay, notes, photo). Passcodes and passwords are only stored scrambled (hashed): nobody, not even Ovaten, can read them.
• What happens in the shop: items, prices, stock in each location, sales and receipts, orders, stock moves and counts, expenses and suppliers, and an activity log of who did what, when, and on which kind of phone (for example “iPhone · Safari”).
• The shop’s customers, if the shop records them: name, phone number, what they bought, what they owe and empties they hold.
• Photos: item photos, logos and worker photos the shop adds, and photos taken with Snap so that Ovaten can read the product or order in them.
• Support: messages and screenshots sent to Ovaten Support from the app, and messages sent with the contact form on our website (name, phone number, shop name and message).
• Technical details: sign-in sessions, the version of the app each phone uses, errors the app meets (so we can fix them) and, if you turn phone alerts on, the address our servers use to send them.
• On your phone: Ovaten keeps a copy of the shop’s information in the phone’s browser storage so that it works without internet. We don’t use advertising cookies or tracking tools.

3. Why we use it

• To run the app: record sales and stock, show reports, sign people in and keep every phone of the shop up to date.
• To keep shops safe: the activity log, alerts to the shop admin and checks on sign-in attempts.
• To answer support requests and messages sent from the website.
• To charge the shop for its plan and keep a record of its payments.
• To fix errors and improve Ovaten, using totals that don’t identify anyone where we can.

We don’t sell anyone’s information and we don’t use it for advertising.

4. Who else handles it

• Cloudflare, our cloud provider, stores and processes Ovaten’s information on our behalf, including for features that use artificial intelligence, such as Snap reading a photo. Its servers may be outside Ghana.
• WhatsApp, only when you choose to send a receipt, a cart, an order or a message with it.
• Authorities, only when the law requires us to share information.

5. How long we keep it

• A shop’s records are kept for as long as the shop uses Ovaten, so its history and reports stay complete.
• The activity log is kept for 90 days; its technical details for 30 days.
• If a shop stops using Ovaten, the shop admin can ask us to delete the shop’s information. We do so within 30 days, except records the law asks us to keep, such as payments.
• Messages sent from the website are kept with our support requests and deleted if you ask.

6. What you can ask us

• Shop admins can see, correct and delete the shop’s records in the app, and take everything out at any time (Excel export and backup).
• Workers can ask their shop admin, or ask us.
• A shop’s customers can ask the shop; we will help the shop answer.
• Anyone can ask us what we hold about them, and ask us to correct or delete it, through Contact support. We answer within 30 days.
• If you’re not happy with our answer, you can complain to the Data Protection Commission of Ghana.

7. How we protect it

• Everything travels over encrypted connections (https).
• Passcodes and passwords are scrambled; repeated wrong attempts are stopped.
• Each worker only sees and does what the shop admin allows, and phones can lock themselves (App lock).

No system is perfectly safe. If you think an account was misused, tell us straight away.

8. Children

Ovaten is made for businesses and is not meant for children under 18.

9. Changes to this policy

When we change this policy we update this page and its date. For important changes we also tell shop admins in the app.

10. Contact

Questions or requests about your information: Contact support.